Ordering Shoes

We accept Visa, MC, Discover and AMEX. You can place an order through our secure online shopping cart or call us or email us with your order.

Orders are filled as promptly as possible. Your purchase will usually ship within 2-3 business days, pending stock availability and payment verification. Items ordered together may arrive in separate shipments.


All orders will be shipped UPS Ground within the continental US and Canada. Other shipping options and charges will appear during checkout. We cannot ship to PO Boxes. California sales tax of 9% will be charged for orders shipped within the state of California.

We will gladly ship internationally. International shipping costs will vary and you are responsible for any duties/fees/VAT that apply. We will email exact shipping costs prior to shipping.


You should always try on shoes inside, on a clean or carpeted surface. If you are not fully satisfied with your order, we will accept returns of merchandise if unworn (in original condition) and in original manufacturer’s box or packaging. Returns must be shipped back to us within 30 days of receipt of your shipment. Exchanges or refunds will be processed when the return is received. Refunds will be to the credit card used for the purchase. We cannot refund shipping charges. Sale or clearance items are Final Sale and are not returnable.

Return Procedures

Please return merchandise in a suitable shipping box to:

Shoes on Solano
5900 Hollis St Suite V
Emeryville, CA 94608
Attn: Website Returns Dept

Please specify reason for return, your name and contact information, copy of original receipt and what you would like us to do — exchange or refund.

You may also return the merchandise, with receipt, in person, to one of our store locations within 7 days of receipt of your order.

Shoes On Solano
1774 Solano Avenue
Berkeley, CA 94707

Gift Cards

Perfect for any occasion, a gift card is a fast, easy way to give someone exactly what they want. You choose the amount and the lucky recipient will receive your personalized gift card message as well as the gift card from Shoes On Solano. You can purchase a gift card by contacting our stores. Gift cards are redeemable only in stores at this time.

Privacy Policy

We will not sell, share or trade your personal information. Your online orders are protected on our secure server.